Returns

We want you to be happy with your equipment

We want you to be happy with your equipment and hope you’ll use us again.

The bottom line is we don’t want anyone to have to put up with something they don’t like, or aren’t getting value from. In most cases, if you don’t like what you’ve purchased from us within 14 days, simply fill in the 14-day return form (linked below) and we’ll refund or credit you.

Please note there are some exceptions though…

Much of the gear listed on our site is boutique stuff – we don’t sell dozens of these items every month, and it can take many months (sometimes years) to find new homes for equipment.

With this is mind, if you aren't 100% sure about what you're buying, and would like to use our 14-day refund guarantee to test something, we ask that you please contact us first, just to make sure you're not ordering something that isn't available under this scheme.

There are some products that we just can't take back, like some items of rare boutique outboard, headphones and most software licenses.

So if you're not sure of what you want, please just contact us first, and we can talk you through the options. Real world experience, unbiased advice, competative pricing and exceptional service and support is what KMR is all about.

We love to chat about gear and all the products on our site are, in our opinion, worthy of use within the professional recording industry – whatever the price.

But we also acknowledge that tastes vary and just because we like it doesn’t mean you will!

Why not arrange a Demo to help you decide?

In many cases we can line up a demo to help you make the right choice or we can confirm that what you're buying is eligible for a full refund within 14 days.

Thanks – the KMR team.